Not sure what happened here. I've lost all previous Newsletters and I'm trying now to get them back :( All previous newsletters are lost forever, sorry.
Well things are going forward on the "Warm & Natural" issue. In case you did not know already, I've contacted The Warm Company about the issue of the fabric being alot thinner these days. I've sent them a sample of what I had from 1 year ago and had them compare it to a sample from a recent purchase. The sample was within their 10% variance allowance, but there is obviously a noticable differance for those of us who use Warm & Natural to make our snowmen.
The VP of sales and marketing said they are VERY concerned about the quality and customer service is #1 for them, so they are researching the reason the machines are not producing the same quality product.
I will let you all know to any progress is this and "hopefully" we will be able to purchase our great quality Warm & Natural again soon!!